![]() With our combined powers, we can help customers more effectively by collaborating on our single source of truth. That’s not my strength, but I’m good at writing out the technical steps. Her communication skills applied to our support Snippets allows our team to always sound human and personable to customers. We have a great people person on our team, Christa, who is an absolute wordsmith. Let me illustrate how we use TextExpander to balance out the members of our support team. We rely on each other’s strengths to update snippets for customer issues, and new changes or answers are applied quickly. This allows our customers to receive a standard of support from our team that is leveled between each of our reps. Not only do we use text expansion to train our reps-nearly all our answers to customers in our day-to-day support lives are supplied from snippets. It’s our go-to as a single source of truth.
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